Engage with Customers with Our Smart WhatsApp Business for Customer Support

 Launched in 2018, WhatsApp Business has transformed the way businesses used to engage with customers. Since its launch, it has gained gigantic popularity as all sizes of businesses are enjoying this dedicated WhatsApp sales or customer support channel.

With 7.7 billion people across the world and nearly 4 billion of them complete and solely relied on the internet and its services, online businesses are setting a new milestone every day. Be it paying bills or ordering food, most things have been digitized. Therefore, businesses strive to engage with customers where they spend most of their time. Yes, it’s ONLINE.

Reports suggest that the top three most downloaded apps on Android smartphones are Facebook, WhatsApp, and Instagram, 5+ Billion, 5+ Billion, and 1+ Billion downloads respectively. And, since the launch of WhatsApp Business, most businesses tend to leverage it to engage with customers and improve customer services.

We have identified the potential of WhatsApp Business to help businesses connect with their customers in a more effective manner. With quick and early adoption, we have developed a deep understanding of WhatsApp Chatbots, WhatsApp CRM, and WhatsApp Business API and leveraging it to offer maximum benefits to customers both in terms of customer engagement and support.

We’ll have a detailed discussion on this later. Let’s dive into WhatsApp Customer Service Solutions.

WhatsApp for Customer Support

Gupshup’s Smart Business Tool for customer support is designed to enable your in-house support team to connect and respond to your customer queries instantly. By leveraging the capabilities of WhatsApp Chatbots and WhatsApp API, you can answer and resolve their queries faster. But customer services are not just about responding to customer queries, but also notify them about your updates and products.

Marketers often use cross-channel to engage with their existing or potential business partners. Cross-channels such as push notifications, emails, and SMS are widely used to update and engage with customers. With our WhatsApp Support Tools as WhatsApp Chatbots and WhatsApp API, you don’t need to irritate your customers with tons of notifications. Our WhatsApp Business API allows your team to communicate with your customers, update about products & services, and share the receipt of purchase.

Engage With Customers With Our WhatsApp CRM Integration

For medium and large size enterprises, WhatsApp Business API plays a vital role to empower communication with customers around the world. With custom integration solutions, you can integrate WhatsApp Business API with your CRM, Ticketing System, or Web Application. Quick & easy integration solution allows you to connect with the customers on WhatsApp in a simple, secure, and trusted way.

Gupshup’s WhatsApp Business API Features

WhatsApp Business API comes with a lot of features including better conversation management and reaching potential customers would appreciate the new, fast, convenient, and secure messaging experience. Integration solutions for better customer support come with the following benefits.

• Easy Notification:

It allows you to notify your customers anything, anytime, and anywhere with real-time notification and alerts for order/booking confirmation, dispatch, shipping, and service reminders.

• Customer Support

Using a customized WhatsApp CRM, your team can easily respond to your customer and help them resolve issues faster with WhatsApp Chatbots.

• User Verification

Safeguard your end-users using user registration, two-factor authentication, and login confirmation with quick & reliable delivery.

• State-of-the-art Security

Gupshup’s WhatsApp Business API provides you with the most capable framework to integrate with your CRM without compromising your GDPR compliance and security policies.

Get Started with Advanced Messaging Tools

To interact with your customers on WhatsApp Business, companies must abide by consent policies released by WhatsApp. With custom integration you enjoy an automated process for this. So, you only have to focus on your customers and marketing piece and Gupshup takes care of your users and their concerns. There are two main messaging methods in WhatsApp Business API — Season Messaging and Template Messaging.

Session Messaging

• Allow Customized Messages
• Can deliver to active users, opted, non-opted or both
• Only Gupshup Fee Required

Template Messaging

• Accepts only pre-approved templates
• Can deliver to active and inactive both users
• Gupshup fee + Country-wise WhatsApp Fee Required

If you are interested in leveraging our smart WhatsApp Business Tools for customer support, you can reach out to us. We are looking forward to partnering with you!