WhatsApp CRM: Get Connected To Your Customers Easily

 Trying to use WhatsApp for your business but simple problems are bothering you? Stress not! We have come up with some solutions for common problems that WhatsApp users generally face, especially business users.

With no second thought, WhatsApp is perhaps the most used means of communication across the planet, and these days this messenger platform is widely using for business purposes.

Apparently, every second person is using WhatsApp for communication including your customer as this is one of the easiest ways to exchange your thoughts. WhatsApp is a powerful way of communication especially by using WhatsApp templates and automates transactional messages.

In this blog, we’ll walk you through the basics of WhatsApp CRM and other related terms that you should know for your business WhatsApp account.

WhatsApp CRM: Understanding the Basics

There are two types of WhatsApp Business Accounts- one is WhatsApp Business App and the other is WhatsApp Business API. While the WhatsApp Business App is designed for small businesses and seems perfect because it’s free and easy to set up. Whereas the WhatsApp Business API was created for SMEs (small and medium enterprises) and it is quite difficult to connect it with any business software like respond.i.o or device. However, to open a Business API for your company, you will need to apply through the WhatsApp partner.

Businesses can make immersive use of WhatsApp. For instance, several companies are using WhatsApp for customer support, providing ease in communication and to get in touch with them regularly.

Besides WhatsApp CRM, you might have heard other terms also related to WhatsApp like WhatsApp Chatbots, etc that help businesses in a similar way. Customer satisfaction is the most imperative part of any business. And the only way to increase the customer retention rate is by stepping up on your customer experience.

This is the reason why eCommerce companies are constantly looking forward to offering personalized and timely customer engagement. WhatsApp Chatbot is simply a software program that runs on the WhatsApp platform and allows customers to communicate with their business via ease of WhatsApp messages. Scroll down to check the advantages of having WhatsApp Chatbots for business.

Advantages Of WhatsApp Chatbot For Business

Maintaining your existing customers and keep them engaged with your brand is the most serious challenge that online businesses face and customer support is an effective way to do this. WhatsApp Chats not only automates the process of customer query, in fact, also reduces the overheads and improves the efficiency of customer support. For this reason, most businesses are using WhatsApp for customer support.

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If you’re looking for effective WhatsApp Chatbots services, Gupshup offers multiple WhatsApp integration tools and services at a reasonable price.

Listed below are some of the WhatsApp Chatbots benefits:

  • What does a customer look at online services? Of course, on-time customer support. WhatsApp Chatbot allows business for real-time conversion with instant answers to the customers’ queries.
  • The second important advantage of Chatbot is, it enables customers to take quick actions and leads them to the sale route.
  • Chatbots is the most secure communication platform with end-to-end encryption
  • It assists customers in the most appropriate way and enhances their shopping experience.
  • Help businesses to achieve brand recognition due to better customer experience.
  • This platform builds trust and loyalty between the two parties.

WhatsApp CRM For eCommerce – Best Practice To Engage More Customers

Every eCommerce business wishes to have valuable experiences and they put every possible effort to make their customer’s shopping journey exciting and personal. One of the excellent ways to achieve this is to engage customers in a one-to-one conversation through WhatsApp

Chatbots and answer their queries quickly and easily. Here is how you can offer an exceptional customer experience to the users:

  • Maintain Clear and Transparent Communication
    WhatsApp Chatbots holds fluent conversations and it does not let its customers assume that they are talking to a human or a chatbot. It makes sure to have a clear conversation and make their customers satisfied. The communication is completely transparent between the chatbot and the customer and also manages the expectation accordingly.
  • Protect Customer’s Privacy
    Chatbot never lets anybody to breach the privacy of their customer. Apart from protecting and safeguarding personal and confidential data shared by the customer, it allows your chatbot to communicate only when you ask.
  • Redirect Customer To Real Service Agent At The Right Time
    Chatbot never misguides its customers if a chatbot doesn’t have the answer to the question. In fact, it immediately refers the customer to a real customer service agent who will satisfy the customer in a quick turnaround time.

If you are looking to serve customer support in the most efficient way, WhatsApp CRM including WhatsApp Integration can be an incredible asset to your business and it would be more amazing if deployed from Gupshup.

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