WhatsApp Enhancement Solution

One of the latest features of Whatsapp that draws customers' attention is the Whatsapp message template that is being deployed in various businesses. Whatsapp has always been grabbing brands' and user’s attention by coming up with exciting new features. With the release of bot and template, businesses are eager to inculcate the same in their businesses. All these features make Whatsapp a strong tool for companies to augment their customer support and hence see changes in sales. Let us see what is Whatsapp Message Template and how is it used through a Whatsapp Chatbot ? Firstly, the Whatsapp message template is a format that a company can use to send messages to their customers once they consent. Starting, you require permission and approval from Whatsapp to start with the message template. It is said that usually it gets approved in 48 hours to exclude spam and the quality of content. Once it is approved, you can go ahead and send the notifications to your users. Know that temp...

The most important thing between an organization and a customer is the communication they share. When the customer does not receive satisfactory communication, your reputation and sales suffer. This is why it becomes essential to have a reliable channel that can get your message to your customer and involve all the team members at the same time. Whatsapp Business is one of those channels. The advantage is its massive active user base that extends to a mass of over 2 billion people. This platform has proven to be an outstanding channel to foster businesses and have a clear engagement with the customer. It was first established with free WhatsApp businesses account that allowed small-scale businesses to engage and spread their outreach. However, the medium and big size enterprises envisioned something larger- that is the Whatsapp Business API. The drawbacks of the Whatsapp Business app were that it was limited to only one person signing in at a time by one phone number/business account, ...

  One of the latest features of Whatsapp that draws customers’ attention is the Whatsapp message template that is being deployed in various businesses. Whatsapp has always been grabbing brands’ and user’s attention by coming up with exciting new features. With the release of bot and template, businesses are eager to inculcate the same in their businesses. All these features make Whatsapp a strong tool for companies to augment their customer support and hence see changes in sales. Let us see what is Whatsapp Message Template and how is it used through a Whatsapp Chatbot? Firstl y , the Whatsapp message template is a format that a company can use to send messages to their customers once they consent. Starting, you require permission and approval from Whatsapp to start with the message template. It is said that usually it gets approved in 48 hours to exclude spam and the quality of content. Once it is approved, you can go ahead and send the notifications to your users. Know that templ...

The mobile industry is now busier than ever - with 5G on the horizon, machine learning and AI in extensive use, not just individuals but organizations are heavily reliant on mobile devices in their everyday lives as well as for business growth. Yet, even though this sector is at the front gate of innovation, there are a few things that could have an improvement. A classic example is customer service for carriers, unfortunately, mobile carriers aren't really known for their effective customer servicing. It is known that very few mobile phones operate actually provide you with the right customer support. According to global research made by Analysys Mason, the single most decisive factor is network coverage for customer satisfaction, yet the customer's service plays a crucial role in user satisfaction. The research talks about how a huge proportion of people are highly dissatisfied with their carrier's customer service. This being one of the many examples of irregular custome...

The mobile industry is now busier than ever - with 5G on the horizon, machine learning and AI in extensive use, not just individuals but organizations are heavily reliant on mobile devices in their everyday lives as well as for business growth. Yet, even though this sector is at the front gate of innovation, there are a few things that could have an improvement. A classic example is customer service for carriers, unfortunately, mobile carriers aren't really known for their effective customer servicing. It is known that very few mobile phones operate actually provide you with the right customer support. According to global research made by Analysys Mason, the single most decisive factor is network coverage for customer satisfaction, yet the customer's service plays a crucial role in user satisfaction. The research talks about how a huge proportion of people are highly dissatisfied with their carrier's customer service. This being one of the many examples of irregular custome...

Whatsapp is being used by 1.6 Billion people all over the world which means it is one of the most popular messaging apps out there. In the last couple of years, there have been new and exciting features being launched by WhatsApp such as the payment facility or the end-to-end encryption policy. However, one of the most daring steps made by the company that created the buzz was the step towards the future - ChatBots! The company now provides a new model for Whatsapp Business Account to engage with their customers all over the world through bots. This means businesses of every size now can use this virtual assistance to talk to their customers. So what exactly is Whatsapp Business Bot? To simply explain, a chatbot is a software program on the WhatsApp platform that is powered by artificial intelligence (in some cases). It is software designed to have quick conversations with humans over chat. These bots are configured in such a way that they answer customer’s queries instantly o...

Whatsapp is being used by 1.6 Billion people all over the world which means it is one of the most popular messaging apps out there. In the last couple of years, there have been new and exciting features being launched by WhatsApp such as the payment facility or the end-to-end encryption policy. However, one of the most daring steps made by the company that created the buzz was the step towards the future - ChatBots! The company now provides a new model for Whatsapp Business Account to engage with their customers all over the world through bots. This means businesses of every size now can use this virtual assistance to talk to their customers. So what exactly is Whatsapp Business Bot? To simply explain, a chatbot is a software program on the WhatsApp platform that is powered by artificial intelligence (in some cases). It is software designed to have quick conversations with humans over chat. These bots are configured in such a way that they answer customer’s queries instantly on behalf ...